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Delta Porsche: Surprise and Delight or VIP Select

Seeing a Delta-branded Porsche waiting beside your aircraft with an agent waiting for you immediately raises one question: How do you get one?

The Delta Porsche transfer has become one of the airline’s more recognizable services, helped considerably by articles like this one creating extreme FOMO among passengers walking through the terminal like normal people.

Behind the scenes, these transfers are handled by a small Delta department calls VIP Select. The VIP Select team includes some of Delta’s most tenured employees and, in my experience, some of the genuinely nicest people working for the company.

VIP Select operates at many of Delta’s largest hubs and international gateways, currently including ATL, BNA, BOS, DTW, HND, JFK, LAX, LGA, MSP, SEA, SFO, and SLC (as of Jan 2026).

The service is essentially a personal airport escort. Depending on how you’re using VIP Select, a representative meets you at your aircraft or another designated location and handles getting you where you need to go. For eligible connections, that can include bypassing the terminal entirely and riding across the ramp in one of those increasingly famous Delta-branded Porsches.

Delta doesn’t exactly hand passengers a brochure titled How to Get the Porsche.

Fortunately, the reality is much simpler than the mythology surrounding it.

There are only two ways to get a Delta Porsche transfer: one involves being selected by Delta and requires a healthy amount of luck. The other lets you skip the waiting, take matters into your own hands, and arrange the experience yourself.

Here’s how both options work.

SURPRISE & DELIGHT

Get picked up plane-side in a Delta Porsche just to say thanks

The first way to get a Delta Porsche transfer is also the least reliable: Delta simply decides that today is your day.

Delta occasionally provides complimentary Porsche transfers to Medallion members as part of its unofficial “Surprise & Delight” treatment. These transfers are specifically for connecting passengers, with the Porsche taking you directly from your arriving aircraft to the gate for your next flight.

Think of it as Delta occasionally saying thank you for your loyalty and your continued contribution toward supporting the CEO’s rather healthy salary and bonus.

There is no published qualification process, no checkbox in your SkyMiles account, and no secret number to call. Reservations doesn’t know you’re getting one. The flight crew doesn’t know. The ground crew generally doesn’t know. More importantly, you don’t know until you walk off the airplane and find someone holding a sign with your name on it.

While Delta doesn’t publicly document exactly how passengers are selected, these complimentary transfers appear to favor Delta 360° and Diamond Medallion members. That doesn’t mean they’re exclusive to those tiers. There are reports of Medallion members at other status levels receiving the same treatment.

If you’re selected, a Delta Elite Services representative typically meets you as you exit the aircraft. Instead of continuing through the jet bridge with everyone else, you’re escorted down to the ramp where a Delta-branded Porsche is waiting.

You then ride across the airport directly to your connecting gate, potentially never setting foot inside the terminal between flights.

For a few glorious minutes, air travel becomes considerably more civilized.

Delta may also select multiple Medallion members from the same arriving flight, with the Porsche shuttling passengers to their respective connecting gates.

The important part is that Surprise & Delight really is a surprise.

I’ve found no reliable way to request it, predict it, or improve your chances of being selected. Having a very tight connection doesn’t guarantee a Porsche. Neither does holding Diamond status, buying an expensive ticket, or staring hopefully out the window as you approach the gate.

If Delta picks you, enjoy the ride.

If it doesn’t, welcome back to the terminal with everyone else.

VIP SELECT

VIP-level departure, connection and arrival assistance

VIP Select offers several different services, and I’ve personally used all of them. While the Porsche is by far the most visible, that’s only one small part of what VIP Select actually does.

The service can assist at three different points in your trip: departure, connection, and arrival. Each works a little differently, but the basic idea is the same. A Delta VIP Select representative meets you, helps navigate the airport process, and gets you where you need to go with considerably less effort on your part.

Depending on the service, that might mean meeting you when you arrive at the airport, helping you make a connection, escorting you to your departure gate, or coordinating your arrival after landing.

But it’s important to understand exactly what you’re paying for, because VIP Select is a personal airport assistance service first and a fancy ride across the tarmac second.

Departure Service

Designed to make the trip from airport arrival to the departure gate easier.

  • Personal VIP Select greeter
  • Coordinated curbside meet-and-greet
  • Coordination with a third-party car service or off-airport meeting (LAX only) when arranged in advance
  • Assistance navigating the terminal and departure process
  • Complimentary Delta Sky Club access when time permits
  • Coordination getting you to the departure gate
  • Delta Porsche transportation to the gate when available and provided at Delta’s discretion
  • Assistance with boarding coordination

VIP Select doesn’t replace normal check-in, baggage, security, or ticketing requirements. You still have to do the normal airport things. You simply have someone helping make them considerably less annoying.

Connection Service

Designed to get you from your arriving flight to your connecting flight with considerably less wandering through the terminal.

  • Plane-side personal greeter for your connection
  • Meet-and-assist after your arriving flight
  • Escort to your connecting flight
  • Coordination between eligible connecting flights
  • Delta Porsche transportation across the ramp when available
  • Compliementary Delta Sky Club access when connection time permits
  • Assistance when connecting between Delta and another airlines*
  • International connection assistance beginning after Customs where required

This is the service most closely associated with the famous Delta Porsche transfer, although Delta specifically states that vehicle transportation is subject to availability and does not guarantee a particular vehicle type. In other words, you’re buying VIP Select, not renting a Porsche with an airplane attached

  • VIP Select cannot transfer to/from JFK Terminal 1 for connecting international flights.

Arrival Service

Designed to assist you after your flight arrives and you’re finished flying for the day.

  • Plane-side personal greeter upon arrival
  • Escort through the arrival process
  • Assistance navigating toward the terminal exit
  • Limited assistance with international arrival and Customs procedures where permitted
  • Coordination through secured arrival areas where the greeter is authorized
  • Fast-track assistance only when the passenger independently qualifies for an eligible expedited program
  • Coordination toward an onward meeting point or ground transportation where offered

There are important limits for international arrivals. VIP Select representatives generally can’t bypass immigration requirements, interact with Customs officers on your behalf, or magically make the federal government move faster because you paid for VIP service.

VIP Select RESERVATIONS

VIP Select is a separate service and not affiliated with flight reservations and cannot be made through normal channels.

New VIP SELECT Customers

BY PHONE (Preferred)

+1 855 235 9847

Established VIP Select Customers

BY PHONE (Preferred)

+1 855 235 9847

VIP SELECT PRICING

VIP Select pricing has increased dramatically since the original November 2022 post date. Remember, VIP Select is per airport service, not per trip. So if you use VIP Select for a departure and again for a connection, you’ll pay for two separate services.

ServiceFirst PassengerAdditional Passengers
Most locations$550+$100 each
LAX & JFK$650+$100 each
Tokyo departure$550+$100 each
Tokyo arrival$350 for up to 4 peopleSpecial group pricing

For most people, it’s really that simple: $550 for one person, or $650 at LAX and JFK.

One greeter can assist up to four people. Groups of five or more require a second greeter, so additional charges apply.

And remember: you’re paying for VIP Select service, not specifically for a Porsche. The Porsche is the part everyone photographs. The personal assistance is what you’re actually buying.

Service Rules

Delta VIP Select is first come, first served and subject to availability. There are also a few important rules worth understanding before you start planning your Porsche photo shoot.

  • Book early. Delta recommends making VIP Select reservations at least 24 hours in advance. Availability is limited, so earlier is generally better.
  • Six hours is the absolute cutoff. VIP Select will not accept a reservation less than six hours before your first scheduled meet. That means you can’t land, discover your connection is suddenly 37 minutes, and call VIP Select hoping a Porsche will materialize. You needed to arrange the service beforehand.
  • VIP Select must be booked directly through VIP Select. Regular Delta Reservations, Medallion phone agents, and Delta’s messaging channels cannot book the service for you. You need to use the VIP Select booking methods listed above.
  • The Porsche is not guaranteed. You’re purchasing VIP Select assistance, not a guaranteed Porsche transfer. Depending on your gates, vehicle availability, and airport operations, your representative may escort you through the terminal instead. I’ve had this happen several times, particularly when my arrival and departure gates were close together. That said, in my personal experience, more than 90% of my eligible transfers have been planeside Porsche transfers.

VIP Select is commonly used by executives, public figures, celebrities, and other travelers who want a more managed airport experience. I’ve personally flown next to some recognizable celebrities over the years, who used VIP Select.

You don’t need to be famous, run a Fortune 500 company, or have someone carry your sunglasses for you.

You just need a reservation and a willingness to pay for it.

THE DIFFERENCE

The difference between Surprise and Delight vs VIP Select

Surprise and delight experience

  • Typically used for high value customer connections to their next flight.
  • You may be shuttled with other high-value customers from your inbound flight.
  • Agent will usually offer to snap pictures for passengers to remember the occasion.

VIP Select experience

  • Dedicated service for your party only.
  • Dedicated team handling flight following and re-routing as needed to ensure a seamless experience.
  • VIP Select agent will meet at the boarding door and accompany passengers from the plane to a private Sky Club entrance. No membership or elite status required to enter the Sky Club.
  • VIP Select agent will accompany passengers from the Sky Club to onward flight.

What the Porsche Transfer looks like

Have you had a Delta Air Lines Porsche transfer? Tell us about your experience.

Was this helpful?

  1. Funny. Same as the previous reply I have not yet had the VIP connection but fly only Delta and hope my fiancé and I can do so if I can surprise her with it for our wedding.
    @Nelson_Wells

  2. My family and I just had this experience last night at SEA!!! It was the surprise and delight as I didn’t pay or request this. What an amazing experience! We were so surprised, we didn’t think of taking a photo or video. If we’re lucky enough to experience this in the future, we will make sure we have evidence 🙂

  3. Yes- I had this experience once at JFK a few years ago and was blown away by it!!! As I did in RSW at this moment getting ready to fly to JFK to connect to BOS, I’m crossing my fingers to receive this special service again!!!

  4. James Parsley says:

    I was lucky enough to get the treatment. Timing was perfect as my flight was delayed and I was going to miss my connection. Best of all they also made sure my checked bag made the flight.

  5. John Starling says:

    I must be lucky I’ve had the surprise ride twice once they just met me and took me to the club The otHer, I was real close on a connection and they met me and got me to the plane with a minute to spare before they closed the door. Was an absolute blast both times

  6. My husband and I were surprised and delighted on our honeymoon last spring (as lowly Gold & Silver Medallion Members) and I have yet to stop talking about it. Truly, my friends are definitely sick of me by now.

    We were driven to our connecting flight at JFK by a lovely lady named Marissa. On the plane, we were met with a large gift basket and some hand-written cards from the crew, captain, and F/Os. We were invited to the cockpit to chat while everyone boarded – and then we got a nice little shout out in the captain’s pre-flight announcement! We booked Delta One for optimal rest, but I hardly slept from my excitement. On our returning flight connection (ATL), we were surprised with another Porsche ride! An awesome dude named Richard met us on the jet bridge and drove us to an elevator that led directly into the SkyClub. We exclusively fly Delta for their (very distinctly superior) customer service but that kind of treatment, having never come close to Diamond Medallion status, was simply incredible.

    Long story long, I’ve since been on a mission to give my parents a similar experience for their anniversary trip – and because of this article, I was able to book one for them. Thank you for sharing!!

  7. I started booking Delta VIP Select in 2016 and have used the Porsche service both inbound and outbound at LGA, JFK, ATL and most frequently at LAX, every time I have traveled Delta since then. There is simply nothing like it and it as close as any commercial air travel experience will ever come to private.

    Inbound, the agent is waiting on the jet bridge. They take you right out the door, down the stairs to the running vehicle waiting on the tarmac. They make sure you are comfortable, then they go over to the plane ground crew and retrieve your checked baggage – which they have tracked and confirmed is on board – (and they always come off the plane first). Once you and your bags are secured they drive you on the tarmac across the field to an exit, where they meet your personally arranged driver at a pre arranged offsite private location. In my experience the longest elapsed time from parking at the gate to being on the freeway with my driver has been a total of perhaps 15 minutes max, never having set foot in any terminal.

    Outbound is slightly more involved, as you must clear TSA – however, the greeter, who has been communicating with your driver en route, meets you curbside, printed boarding pass and checked bag tags in hand. Once the bags are tagged and checked they take you out of the car, through a separate VIP entry and lounge area, then past all lines and right through TSA. From there, through a behind the scenes route, either briefly to a VIP are in the SkyClub or directly to the car, and then in the car to the tarmac at the bottom of the jet bridge stairs for your plane. You may elect to board first (before regular pre boarding), or wait in the car and board last, just before they close the door. In my case I always choose last. My greeter takes my carry on aboard and places it in the overhead ahead of boarding; the crew calls the greeter when it is time to board – I jump out of the car, up the stairs and onto the plane; they close the door and we push back.

    Dollar for dollar it is without question the best travel value I have ever found. It virtually eliminates all of the most stressful aspects of commercial air travel today. It will seem a real luxury you’ve allowed yourself at first – but will quickly become a necessity!

    Thank You to the Entire Delta VIP Select Team!

    1. Jakeila Smith says:

      Thank you for this comment. I am now booking just for the great experience you mentioned. I don’t even want to know the price. Just swipe the card. Lol

    2. So glad to see such detail regarding this service. I’m going to book it for an outbound from LAX. Do they take you to the club and then to the plane?
      Thanks!

      1. Yes, using departure service, they will arrange a meeting time and a Delta agent will escort you through security ahead of any lines.

        Once security has been cleared they’ll take you to a SkyClub where you can relax until your flight.

        Depending how far your gate is and availability, they may take you to the gate via Porsche or just escort you inside the terminal.

        It is hit or miss on the Porsche for departure – it has a lot to do with the airport (ie: how easy is it to get to a Porsche) and car availability.

  8. Lauren Barth says:

    I received the “Surprise pick up “ when I had a tight connection through Atlanta to Belize. An agent was waiting for me as I de planed in Atlanta and escorted me down the jetway stairs to the Porsche and drove me to my next flight. It was such a treat. I thought maybe I was getting invited to become a 360 member (I am already a Delta Diamond Medallion )
    I am always loyal
    To Delta ! Have always had great experiences and top notch customer service ! I did not know you could book this service until today and I will definitely take advantage of it. Avoiding the “plane train “ in Atl is def the way to go !!!

  9. Kyra Parkhurst says:

    As a Diamond status member, have yet to receive this, but sure would be great. Love Delta One suites from SLC to Europe, please add more cities!!!
    Departing for London in September…keep up the good work Delta, you are rocking it.

  10. I have been a Diamond member and Million Miler for several years. I have had the “surprise and delight” treatment several times during tight connections at ATL, DTW, MSP and LGA. My favorite experience was New Years Eve 2019. My wife and I arrived at ATL late morning with a three-hour layover. We were taken by Porsche to the Delta Sky Club near our gate. That was my wife’s only time riding in a Porsche and she still talks about it fondly. I was confused because I thought the Porsche service was just for tight connections, but our driver explained that many of the rides are simply to show Delta’s appreciation. Thank you Delta!

  11. My son and I were flying to Milwaukee with a tight layover in Minneapolis on Thursday. I just told him we needed to run to our next flight because it was already boarding when we landed. A moment later the flight attendant informed me they had a ride waiting for us. I said thank goodness we got a cart because I have a hurt leg. She said your ride is a little nicer than a golf cart. As we were getting off the plane the driver was standing there with my name on her phone and said please follow me. That is when we went outside and to the Porsche. I fly more than 200,000 miles a year on Delta and this is the first time I have received this service. My son thought it was cool AF and videoed the entire drive to our next flight.

  12. Just found out my husband was honored with the delta Porsche unicorn travel TODAY. He flys strictly Delta, diamond last year and very close to million miler and had a tight connection in MSP. What a benefit to get home on a Saturday morning on time! Thank you Delta! You are top notch!

  13. The service is top notch and my wife was honored with it this am. I just happened to be the lucky passenger to tag along. The unicorn showed up, gave us a quick lift in paradise, and we then boarded our next flight. It was amazing. Thanks for the experience.

  14. I received the surprise and delight service today in Seattle!! I had a 3.5 hour layover so no tight connection. We are on our way to Hawaii and they thought this would make it extra special! It SO DID!! It was like an out of body experience the whole time and so glad my wife was with me to experience it together. Our driver escorted us all the way to the Delta club without having to check in and took photos for us. What an amazing start to a great trip!

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